Here's a list of frequently asked questions we receive. If your question is not addressed here, or if you need clarification on any point whatsoever, please use our inquiry form and send us your query.
What is considered Plagiarism?
Plagiarism is when you copy someone else's ideas and try to pass it off as your own. If you quote a sentence or paragraph verbatim, it needs to be within quotation marks "..", and credit given to the author. If you paraphrase without adding to or altering the message contained within the writing, it is also considered plagiarism in the strictest sense.Quoting facts and historical data obtained from open sources is not plagiarism, provided you do not also include any of the writer's ideas and comments that may be appended to those facts.
Editing: Do you show editing alterations that are made?
Yes. By using the tracking or recording feature in most word processors, we will show the edits. This is a standard inclusion in our editing service. If you're unsure how this feature works, just ask us for an explanation.
Do you offer any discounts?
Yes. Students enjoy a 10% discount off our published rates. Repeat clients are also given a 10% discount from the third project. A further 5% applies to any writing exceeding 10,000 words. Please refer here for our published standard rates
How can I submit my documents?
You can submit your documents in doc. docx. rtf. or txt. extensions. Please do not send it in pdf. Also, unless you send it in a doc. or docx. file, we cannot show you the changes made.
Do you offer formatting services?
No, we don't. We will not change your format, but may include white space to improve readability. If you are bound by writing and formatting guidelines as prescribed by educational establishments or publishers, you will need to make sure you adhere to the requirements.
Do you comment on our writing style?
No, sorry, we do not. We find that this does not serve much purpose and, in this instant, we are not conducting writing courses, for which such actions may be needed. We show you the edits; you are free to accept or reject all or selectively accept or reject. If you want to improve your writing style, here's a very affordable resource.
What if we find problems with your editing?
A fair question. Writing is very subjective and is not governed by any irrefutable formula. We will correct or change any section, sentence or word you are not happy with up to a maximum of two times at no additional charge.
However, if you make significant changes to the original content, then need editing services, we will treat it as a new project.
How would I know you can meet my expectations?
We suggest you request a sample edit first. Send us a 100-word extract from your document and we will edit and return this for your evaluation. Use our form here for your convenience. Simply include your passage in the comments box. A faster route would be to take a look at our sample editing.
Urgent Requirements
You state a turnaround of five (5) working days. What if I need the service urgently?
There is a maximum surcharge of 50% above the published rates for urgent jobs. This is negotiable, depending on the complexity of your project and how tight our editors's schedule is.
How do I pay for your service?
We strongly recommend using online payment facilities through a secure payment method like PayPal. If you don't have a Paypal account, setting one up is free and easy. Just go here to complete the form and your account will be up and running. However, to set up the account you may need to have a credit card.
If you cannot set up an account for any reason, please contact us for alternative payment methods, giving us your location and preferred currency.
Payment needs to be made in advance, unless backed by an endorsed official purchase order.
